We are geeks.

We are unique both on the inside and on the outside. From our Best Place to Work awards, to our high employee retention rate, to the learnings we share across the community—our passion for people is evident in all that we do.

People Forward

We work in a people-centric industry and we recognize the human impact on business. We help harness that human potential and create action-oriented plans to achieve success—both for individuals and businesses at large.

Marsh & McLennan Agency LLC (MMA) was established in 2008 as a separate operating subsidiary of Marsh LLC to serve the property & casualty and employees benefits needs of mid-size organizations. Marsh is a subsidiary of Marsh & McLennan Companies (MMC) and is the largest global insurance broker and risk management advisor in the world.

Our Michigan operations grew out of the acquisition and combination of three of the region’s leading consulting practices: McGraw Wentworth, Great Lakes Employee Benefit Services and Cambridge Property & Casualty. And we continue to grow every day, adding to our roster of specialists and our portfolio of services.

Marsh & McLennan Agency of Michigan now has over 180 Health & Benefits and Business Insurance employees, and we now have expanded resources and a network of expertise to call upon as needed.

Our client base consists of over 300 organizations including privately-and publicly-held firms, municipalities, school districts, non-profits, manufacturers, services, retailers and wholesale firms.

This diverse client base ensures our firm’s stability and growth, while also allowing us to share best practices from each industry.

We join forces with each client because we’re invested in their success. We take our work to heart and are driven to get it right. Every time. And where others respond to the problem, we respond to the possibility. We come to the table with questions. The ones no one else thought to ask.

We obsess over every detail. Without ever losing sight of the big picture. We cut through complexity to provide a clear path forward.

And where others leave things in their clients’ hands, we work with our clients hand in hand.

We are…

Working in a way that is systematic, process-oriented, detailed.

Being steadfast, persistent, determined in the face of a challenge.

Cultivating intelligence and good judgment.

Willing to do whatever it takes and acting with a giving nature.

Acting in anticipation of future problems, needs, or changes.

We understand the true value of people, the importance of each individual. Because at the heart of every business success, there is personal success. We come together as a team and are invested in each other’s success.

Our people are incredibly smart and driven. Driven not just to find answers, but to do what’s right.

Rebecca A. McLaughlan

Rebecca A. McLaughlan

President & CEO, Health & Benefits

Recognized as one of Business Insurance’s “Women to Watch” and Crain’s Detroit Business’ “100 Most Influential Women”, Becky has over thirty years of experience in the employee benefits and insurance industry. Becky built her reputation providing thoughtful and strategic guidance for employers navigating a rapidly changing marketplace. She is also known for mentoring employees and counseling peers on complex issues.

Named President & CEO of Michigan’s health & benefits practice in 2017, Becky is responsible for maintaining MMA’s industry-leading standard of excellence in service and thought leadership. Becky has been an active participant in and featured speaker at a number of industry forums and is sought out for trend insight by publications such as HealthLeaders InterStudy, Inside Consumer Directed Care, and Crain’s Detroit Business.

Daniel Hale, JD

President & CEO, Business Insurance, Michigan

Dan is a licensed attorney and has earned a number of professional designations including Chartered Property & Casualty Underwriter (CPCU), Accredited Advisor in Insurance (AAI), and Certified Insurance Counselor (CIC), among others. Dan is a graduate of the University of Detroit Mercy School of Law and has served as an insurance and risk management course leader at the collegiate level.

Dan is a regular guest speaker for various industry groups across the country. He has authored numerous articles on insurance and risk management, including Michigan Insurance Law and Practice, published by the Institute for Continuing Legal Education.

Denise Christy

Denise Christy

Chief Marketing Officer

Denise is a leading executive in the industry with more than 30 years of experience in managed health care. She has deep roots in both west and southeast Michigan and has a reputation for collaboration and building high performing teams through strong communications and relationship skills development.

Denise began her career in Grand Rapids successfully building a start-up HMO into the $200 million enterprise now known as Priority Health. She moved on to hold executive and sales leadership roles with: SelectCare Inc., a multi-hospital system-owned health plan in Detroit; United Healthcare Inc. in Minneapolis; and with Humana in Michigan. In 2013, Denise launched iSelect Custom Benefit Store, Michigan’s first multi-carrier private insurance exchange for the employer group market.

Joining Marsh & McLennan Agency in 2017, Denise brings her visionary and creative thinking to help the Michigan Employee Health & Benefits team continue to grow.

Christopher Bouschet

Christopher Bouschet

Senior Vice President/Managing Director

Chris has nearly twenty years of employee benefits experience gained from working with Michigan’s leading carrier and the region’s leading mid-sized consultant/broker.

Chris draws upon his industry expertise and works closely with his team to provide mid-market organizations an optimal combination of processes and products to run their employee benefit programs effectively and cost efficiently. Named Managing Director in 2017, Chris oversees and coordinates assignments amongst the firm’s Vice Presidents, Plan Analyst and Client Services teams. He continues to deepen our relationship with BCBSM and other carriers and has led various key initiatives, including our landmark Southeast Michigan Mid-Market Group Benefits Survey, overseeing the data gathering, analysis, and reporting out to participants.

Dennis Bilancia

VP Business Insurance/Managing Director

Dennis joined MMA in 2013. He is an accredited LIC, AAI, AIS consultant practicing in the insurance industry since 2006. Prior to joining the brokerage community in 2009, he worked on the carrier side with Liberty Mutual Insurance Group.

Dennis uses his expertise in program design, premium finance, and safety/claims management to implement cost savings for organizations representing diverse industries.

Additional Staff Profiles

There’s gladness and gratitude here.

Our team is grateful to use their intelligence to make a difference, to do what they do best every day, for an extraordinary organization and to work with colleagues who share their gifts and values.Because we believe that when we are able to share our gifts, and empower others to act on our insights, we can truly enrich individual lives—and contribute to a better world.

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